UNIT4 Business World is the Royal Cornwall Hospitals Trust Finance & Procurement system.

Access to UNIT4 and Trust Scheme of Delegation

Access to UNIT4 and amendments to the Trust Scheme of Delegation (Approvers) are covered by this form. There are two types of user defined in UNIT4:

  • Requisitioners (Ordering)
  • Approvers (Orders and Invoices)

Please ensure the form is completed correctly to reflect the:

  • type of user
  • for APPROVERS the level of approver AUTHORITY

Being an APPROVER on UNIT4 means that the individual has Financial Responsibility up to the authority level requested. Therefore the person will be added to the Scheme Of Delegation for the area(s) they have responsibility for.

More information on the Trust Scheme of Delegation and the associated policies can be found on our Financial Services intranet page (Internal only).

Download UNIT4 Access Request Forms

Download and complete the appropriate form for access to UNIT4. Please send completed forms via email to rcht.u4bw@nhs.net or to:

  • Finance System Admin
  • Finance Department
  • Carlyon House
  • Royal Cornwall Hospital

Please ensure that the form is authorised by the appropriate Authorising Officer.


Details on how to book onto Requisitioning Officer training are distributed after the Finance System Admin Team have processed the appropriately completed ‘Scheme of Delegation – Access to Unit4’ form (Internal only).

Online approver training video can be accessed here:

  • Unit4 Approver Online Training – Accessed via CITS Training Portal
  • Select T-Z on the left of the page and choose Unit 4 – Approver. Then click Continue to learning…

‘How to’ Guides

Click to download any of our Unit4 guides below:

Unit4 Support

Requisitioning Queries

Type of Query

  • Raising a requisition
  • Urgent requisitions
  • Receipting a requisition
  • Searching for products
  • Authorising Officers
  • Determine Order Delivery Status and Location

Procurement and Supplies

Email Address For General Procurement Queries

Please see the Procurement and Supplies intranet page (Staff only) for Contact Details

General/Access Queries

Type of QueryContact GroupContact NumberEmail/Website address
Access to System & Problems logging-onSystem Analysis01872 258020rcht.u4bw@nhs.net

Training Queries

Type of QueryContact GroupContact NumberEmail/Website address
Training Guides & Training CoursesCITS Training01872 254628cornwall.ittraining@nhs.net

Cost Centre / Budget Code / Project Code Queries

Please see the Finance leads for care groups intranet page (Staff only) for Contact Details.

Accounts Payable (Purchase Ledger)

Type of QueryContact GroupContact NumberEmail/Website address
Supplier Invoices & Supplier QueriesAccounts Payable01872 258040Financial Services (Staff only)

Accounts Receivable (Sales Ledger)

Type of QueryContact GroupContact NumberEmail/Website address
Customer Invoices & Customer QueriesAccounts Receivable01872 258035Financial Services (Staff only)

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