About us

Cornwall and Isles of Scilly Information and Technology Services (CITS) is a department of Royal Cornwall Hospitals NHS Trust and a provider of services, support and underpinning infrastructure to all major healthcare organisations in Cornwall.

CITS customers include Cornwall NHS Trusts, General Practices, a number of charitable organisations, private sector health care providers and Cornwall Council employees

In more detail the services provided include:

  • Operations and Support of the application, IT, security and communication systems used across Cornwall, resolving 150,000 support calls each year.
  • Supporting 12,000+ staff across the Health community in Cornwall, the Isles of Scilly and beyond.
  • Project and Programme Management of the implementation of new or replacement information and technology systems.
  • IT training and education to ensure that staff have the skills required to be competent in their use of information systems.
  • Application and Web Development, providing a cost effective in-house application and web development service for the health community.
  • Robotic automation of manual processes to increase efficiency across clinical and corporate teams.Working closely with our Health partners (CFT, CIOSICB and KHCIC)

During office hours we have a fully staffed Service Desk and several underpinning support teams, covering everything from simple password resets through to major application outages affecting the whole county. Our self-service Portal is available to all our customers 24/7 to search for guidance on common issues and/or log requests or faults. If you have a major IT outage outside normal Service Desk hours we have a round the clock call out service.

Based across two sites:

Royal Cornwall Hospital, Truro

Royal Cornwall Hospital, Truro

Cornwall IT Services
Kedhlow Building
Royal Cornwall Hospital

Trecarrel, Redruth

Drump Road, Redruth

Cornwall IT Services
Drump Road
TR15 1LU

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